Privacy Policy for Enforcement App

Effective Date: [November 2020]

1. Introduction

Welcome to the Enforcement App, a product of the Road Transport and Safety Agency (“we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, available on the Google Play Store.

2. Information We Collect

Personal and Sensitive User Data:
– We may collect the following types of personal and sensitive user data:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Device Information: Device ID, IP address, operating system, and device type.
  • Usage Data: Information on how you use the app, including features accessed, time spent on the app, and interaction logs.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our app.
  • To improve, personalize, and expand our app.
  • To understand and analyze how you use our app.
  • To develop new products, services, features, and functionality.
  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the app, and for marketing and promotional purposes.
  • To process your transactions and manage your orders.
  • To send you emails and push notifications.
  • To find and prevent fraud.
  • To comply with legal obligations.

4. Sharing Your Information

We do not share your personal and sensitive user data with third parties, except in the following circumstances:
With Service Providers: We may share information with third-party service providers to perform services on our behalf, such as data analysis, email delivery, hosting services, customer service, and marketing assistance.
For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
With Your Consent: We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect the personal and sensitive user data we collect and process about you. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

6. Data Retention and Deletion

We will retain your personal and sensitive user data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. You can request the deletion of your data at any time by contacting us at

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
WhatsApp: +260 96 5429499
Tel: +260211228798 Hotline: +260 955 983 983
Address: Road Safety House, Dedan Kimathi Road Plot No. 6956, P.O Box 32167, Lusaka